Shop Owners manage their food shops via the web panel. They can add branches, assign cashiers, view customer visits, create loyalty programs, and track customer engagement and rewards.

A loyalty program rewards repeat customers. For example, a shop can offer “Visit 10 times and get a free coffee.” Customers earn visits or points and redeem rewards when they meet the criteria.

Cashiers work through the mobile application. They register customer visits, add points, and process reward redemptions such as free items when customers reach the required loyalty points or visits.

Customers can view their points, visit history, and loyalty progress across different shop branches. They can track rewards and participate in active loyalty programs via the mobile app.

Yes. Customers can earn and track points across different branches of the same shop. All visits are unified under the customer’s account for easy reward tracking.

Yes. Viral Niaga uses secure authentication, role-based access, and controlled permissions to ensure customer data and business information remain protected.